1. Processing of Personal Information

1.1 Processing related to EV Charging Solutions

Account Management: When you create an account with us, such as on our Hey ZECT platform, we use the provided personal information to set up and maintain your account. This is essential to fulfil our contract with you. If you choose to share your GPS location on the map, we process this information based on your consent.

Charging at Public Charging Stations with ZECT Charge Card: If you enable roaming on our platform, allowing you to charge at public charging stations connected to the ZECT network using a ZECT charge card, we process:

• Unique charge card number
• Unique charging station number
• Charging session details
• Location of the charging station: This processing is necessary to fulfil our contract with you.

Charging at Personal ZECT Charging Stations: Our charging stations are generally connected to our platform and come with a ZECT charge card. Upon registering your ZECT charging station on our platform, we process:

• Unique charge card number
• Unique charging station number
• Charging session details
• Location of your charging station
• Log files containing service data and charging session details
• Personal information you provide This processing is essential to fulfil our contract with you.

Charging with ZECT Charge Card from Third Parties: If you use a ZECT charge card provided by your employer, lease company, or other entity to charge at ZECT charging stations, we process:

• Unique charge card number
• Unique charging station number
• Charging session details
• Location of the charging station
• Your name (if registered)
• Your bank details (if registered for invoicing): This processing is necessary to fulfil a contract you have with the card owner.

Charging with Another eMSP's Charge Card: If you use a charge card from another eMobility Service Provider (eMSP) to charge at ZECT stations, we process:

• Authentication number
• Unique charge card number
• Charging session details
• Location of the charging station
• Name of eMSP
• Transaction number: This processing is necessary to fulfil a contract you have with your eMSP.

Ad-hoc Payment at ZECT Charging Stations: If you use ad-hoc payment on ZECT charging stations, we process:

• Charging session details
• Location of the charging station
• Transaction number
• Confirmation of payment for ad-hoc payments with another eMSP's facility, we process additional details. This processing is necessary to fulfil our contract with you.

ZECT’s Offerings: If you provide your personal information to us or our partners inquiring about our products/services, we use this information to supply you with a quotation. The legal basis for this processing is taking steps at your request prior to entering into a contract or your consent.

Purchasing ZECT Products: We process personal information to deliver products, associated services, and provide support. This processing is necessary to fulfil our contract with you.

Warranty and Maintenance Services: We process information for warranty, maintenance, and support services for your charging station. This processing is necessary to fulfil our contract with you.

1.2 Processing related to General Interactions

Billing & Administration: Personal information is used for invoicing and administrative purposes. This processing is necessary to fulfil our contract with you or comply with legal obligations.

Contact: When you contact us, we use your personal information to respond to inquiries or provide support. The legal basis is our contract with you or taking steps at your request prior to entering into a contract.

Security, Fraud Prevention, and Due Diligence: We process personal information to maintain security, prevent fraud, and conduct due diligence. This processing is based on our legitimate interests.

Legal Purposes: We may process personal information to handle claims, comply with laws, or court orders. This processing is based on our legitimate interests or compliance with legal obligations.

Marketing and Promotions: With your consent or as a customer/partner, we may contact you for promotional purposes. The legal basis is your consent or our legitimate interest.

Online Surveys: Personal information may be processed for survey purposes. This processing is based on your consent or our legitimate interest.

Quality Improvement: Log files from charging stations are used for service quality improvement. This processing is based on our legitimate interest.

Recruitment and Onboarding: We process personal information for job applications and onboarding processes. This processing is based on our legitimate interest.

2. Sharing of Personal Information

We may share personal information with group companies, service providers, business partners, and as required by law, regulation, or court order.

3. International Transfers

Personal information may be transferred to countries outside the European Union or Economic Area. Adequate safeguards are ensured through Standard Data Protection Clauses or your explicit consent.

4. Data Retention

We retain personal information based on specific retention periods or criteria, in compliance with applicable law.

5. Your Rights

You have certain rights concerning your personal information, including access, consent withdrawal, data portability, lodging complaints, rectification, restriction of processing, erasure, and objection.

6. Exercising Your Rights and Contacting Us

To exercise your rights or inquire about this Privacy Policy, contact us at [contact details]. We may request you to complete a request form.

Changes to this Privacy Policy

If this Privacy Policy is modified, we will update it on our website and notify you, if applicable. Other ZECT Privacy Policies

Additional privacy policies may apply to specific services, campaigns, or promotions, and will be communicated accordingly.